Books: May 2012

Four Stages of Highly Effective Crisis ManagementThe Four Stages of Highly Effective Crisis Management: how to manage the media in the digital age by Jane Jordan-Meier
A former journalist with Australian Consolidated Press in Sydney, Jane Jordan-Meier has been at the forefront of media training and crisis management for over two decades. She developed a unique four-stage methodology for crisis management whilst at the helm of Australia’s leading media training consultancy, Media Skills. The methodology has been used around the world by hundreds of organizations and thousands of executives, and is now the focus of her book: The Four Highly Effective Stages of Crisis Management.
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Social Media's Role in Crisis Communications Planning and Management

It’s called the golden hour. That is how much time there is to respond to a crisis or incident breaking in the media.
Time is telescoped by digital and social media. Eyewitness accounts of events rocket out on Twitter at a speed once unimaginable.
So, says an expert, crisis management and communication plans are irresponsible or worse unless they include digital and social media.
This advice comes from Jane Jordan-Meier, author of The Four Stages of Highly Effective Crisis Management: how to manage the media in the digital age. (more…)

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