In today's fast-paced and interconnected world, how organisations handle crises can make or break their reputation. A spokesperson plays a crucial role in these situations, often serving as the public…
Public announcements by senior executives can sometimes go wrong, leading to significant consequences. Here are a few notable examples that highlight the importance of careful communication and the lessons learned…
In the fast-paced environment of the modern workplace, effective communication is essential. However, one often-overlooked factor can silently sabotage this communication: assumptions. When individuals make assumptions about what others know…
In the aftermath of the severe turbulence incident involving Singapore Airlines flight SQ321, the airline has employed a multi-faceted communication strategy to address the situation. The response includes social media…
If you're looking to succeed in stakeholder management and corporate communications, there are several key factors that you need to keep in mind. These factors are essential components of any…
This week an AFR article said that the CEO of Optus, Kelly Bayer Rosmarin was “labelled 'unavailable', 'defensive', 'out of touch' and 'just not good enough'"; how the company communicated with…
Transport NSW saw its Sydney Digital Train Radio System (DTRS) fail, resulting in the Sydney Trains network shutting down immediately and all trains halting for safety reasons. This, of course,…
Issues Management Communications and Spokesperson Guidelines for Airports During Baggage Handling Issues It seems every week one of Australia’s airports experiences technical IT issues that affect the efficient handling and…
How will corporate affairs and communications change when we get to the other side of COVID-19? Tom Gilbert from iSentia has provided Sam Elam of Media Manoeuvres with some interesting…
Despite years of working together, some lawyers still don’t trust professional communicators to do the right thing in a crisis, and most think it’s lawyers, not communicators who should take…
