School Crisis and Issues Management

Why School Crisis Management?

A school public relations crisis can occur in minutes! Anyone can record and publish an incident on their smartphone – it will all be captured and can be distributed within seconds of the event.  Just Google ‘school bus crash’ or ‘drugs found at elite private school’.

What problems need school crisis management?

In our experience of managing issues and crises communications in independent schools, the following are the top crisis fears that keep school leaders awake at night:

  • Sexual abuse scandals
  • Traditional and social media campaigns by disgruntled parents
  • Bullying and cyberbullying: sometimes leading to extreme consequences such as self-harm or suicide
  • Substance abuse issues: Instances of drug and alcohol abuse
  • Staff retention and performance
  • Declining enrolment numbers
  • Leadership challenges and complaints
  • Student wellbeing and safety – Death or injury to students on excursion or camp
  • Financial mismanagement


However, each school has its own unique concerns. 

How We Can Help:

Crisis and Issues Preparedness

Communication & Media Manoeuvres works with you to identify the most likely risks that your school faces and together we minimise risk, increase compliance and support your team’s communications response capability.

You and your executive team will be prepared to manage media, school community and external stakeholder communications in a crisis or a high-level issue when it happens.

 This program may include:

  • Issues identification and analysis 
  • Development of issue-based key messages and talking points
  • Drafting of communications to key school stakeholder groups
  • A crisis communications plan, including templates for media and school community crisis communications
  • Crisis communication training – leadership spokesperson training for addressing media and your most important audience, your school community members

 

Crisis and Issues Management

In a high-level issue or crisis, time is of the essence. If a school does not communicate quickly with the right messages, the school’s reputation can be crucified and spiral out of control. We stand beside leadership and communications staff with the right strategy and communications – including dealing with the media and media statements to keep you and your school ‘safe’.

Managing communications in high-level issues and crisis situations is a crucial specialist skill that most schools do not have internally.

Communication & Media Manoeuvres’ expert school crisis management advisors and former journalists have over 15 years of successful experience in schools’ issues and crisis management communications, for dozens of independent and Catholic schools in Australia. We have seen it all!

You Will Be Able To:

The schools Communication & Media Manoeuvres works with are ready to manage a crisis or high-level issue, whenever it may hit.

“The trainer was brilliant – very knowledgeable and explains things incredibly clearly. So glad we went with Communication & Media Manoeuvres.”
Kilvington Grammar School
Principal
“Communication & Media Manoeuvres have assisted our School on a number of occasions in recent years; from talking about media strategy through to crafting important one-off messages across a range of media, we have found them to be vital in helping us with media and managing critical issues.”
St Michael's Collegiate School
Principal

          

Frequently Asked Questions

a man holds a microphone in front of a woman in a red coat - their heads are not visible

This service is designed for independent and Catholic schools throughout Australia, who may be facing a current issue or crisis, or who would like to manage the risk in the event of one occurring.

At Communication & Media Manoeuvres, every program of support is customised for each individual school. For spokesperson training we can deliver it in almost any configuration that suits you.

We will meet with you face-to-face or virtually to discuss your school’s needs, and decide on a program from there. For spokesperson training, we have studios and training facilities in Melbourne and Sydney, we can come to your school in all locations across Australia, or we can conduct the training online.

As each program of support is fully customised, the cost will be determined once we have a discovery call to discuss your school’s needs. We will then provide you with a fully tailored recommendation and costing.

Find out if we’re the right fit.

To find out if we’re the right fit for your media training needs, call us or email for a confidential discussion. 

We’ll be happy to give you specific recommendations for training tailored to your objectives.

Great key messages are vital to good communication.

Get our guide to a foolproof key message structure.