This version effective 12 April 2025

1. Purpose

Communication & Media Manoeuvres (“we”, “us”, “our”) is committed to protecting the privacy of personal information and ensuring compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect personal information in the course of our communications training services delivered across Australia.

2. Scope

This policy applies to all personal information collected by Communication & Media Manoeuvres from clients, participants, employees, contractors, and visitors to our websites and offices.

3. What We Collect

We may collect and hold the following types of personal information:

• Client, participant and subscriber details: Names, roles, organisation, email, phone number, training needs, feedback, and course participation records.
• Website and digital use data: IP addresses, cookies, analytics, and web forms.
• Employment and contractor details: Contact, taxation, banking, and professional background information.
• Sensitive information (only with consent and if necessary): e.g., dietary or accessibility requirements for event participation.
  
  

4. How We Collect Information

We collect personal information in several ways, including:

• Directly from individuals via phone, email, online forms, feedback surveys, and face-to-face interactions.
• From third parties such as organisations booking training, public sources, or professional directories.
• Automatically through our website and digital services via cookies and analytics tools.
  
  

5. How We Use Personal Information

We use personal information to:

• Deliver and improve our training and coaching services
• Manage bookings and communicate with clients and participants
• Customise training content to client needs
• Evaluate and report on training outcomes
• Meet legal and regulatory obligations
• Market our services (with opt-out options available)

We do not sell or rent personal data to third parties.

6. Disclosure of Personal Information

We may disclose personal information to:

• Our trainers and camera operators who assist in delivering our services
• IT and cloud service providers for secure data storage and communication
• Regulatory authorities when required by law
• With client consent, to their organisation’s HR or L&D teams for reporting purposes

All third parties are required to comply with confidentiality and data protection standards.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure digital storage using encrypted cloud platforms
• Role-based access controls for staff and contractors
• Regular data backups and IT security updates
• Privacy training for team members
  
  

8. Access and Correction

You have the right to request access to personal information we hold about you, and to request correction if the information is inaccurate or out of date. Requests can be made by contacting us at the details below.

9. Retention and Disposal

We retain personal information only for as long as needed to fulfil the purposes outlined in this policy or as required by law. We securely destroy or de-identify information when it is no longer required.

10. Overseas Disclosure

While our data is primarily stored in Australia, some data may be stored or processed by cloud service providers located overseas. We ensure such providers comply with privacy obligations equivalent to the APPs.

11. Website and Cookies

Our website uses cookies to enhance user experience and collect anonymous usage statistics. You can manage cookie settings through your browser.

12. Complaints and Inquiries

If you have a concern or complaint about how we handle your personal information, please contact us using the details below. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Contact Us
    
    

Privacy Officer
Communication & Media Manoeuvres
Email: mediaman@mediamanoeuvres.com.au
Phone: +61 3 9510 6000
Mail: Level 35, 477 Collins St, Melbourne Victoria 3000 AUSTRALIA

14. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. We recommend reviewing it periodically.